We handle your personal data with care. When gathering, processing and using personal data we follow European Union data protection rules.
You give us your personal data when you apply for the insurance and when you submit a claim. We may use this data throughout the entire duration of the insurance policy, for the acceptance, implementation and management of the insurance policy, claims handling, customer relations management, customer research and marketing activities (these activities are focused on creating, maintaining and expanding our relationship with you).
If you agree we may also use your personal data for analytics, product development and compiling management information.
In addition, we use your personal data to prevent and combat fraud and to comply with statutory obligations. We may exchange personal information with industry governing bodies, regulators, fraud prevention agencies and claims databases for underwriting and fraud prevention purposes. We may provide your information to others where required or permitted by law.
We may exchange information with our affiliates, subsidiaries, business partners and other members of the Allianz Group. This may involve transferring information about you to countries outside the European Economic Area that may have limited or no data protection laws. We always take reasonable steps to safeguard your personal information and we have appropriate measures in place with these companies to handle your data with care.
Where permitted by law we may record telephone conversations, so we can later verify what information has been provided. We may also use these recordings for staff training and to monitor the quality of our services.
You have a right to request a copy of the personal data that we hold about you. If you wish to exercise this right then please contact us via the Customer services details provided on the Contact Us Page.